Shipping policy

 

Shipping & Delivery

We strive to offer you the best value for money. That’s why we ship our products directly from the supplier. This allows us to save on transportation, storage, and packaging costs and offer our products at a fair price.

Processing Time

Every order is processed within 1-3 business days. Orders placed during the week are usually processed within one business day. Orders placed on Friday evening or over the weekend will be processed on Monday.

PRE-ORDER ITEM/S

Items labeled as Pre-Order require a longer processing time. Please allow 8–10 days before your item is shipped. This is to ensure we are able to secure the item from our supplier and prepare it for delivery. Once shipped, your order will follow the same standard delivery timelines as stated above. If your order includes both in-stock and pre-order items, we will ship them together once the pre-order item is ready.

Delivery Time

Once your order has been processed, it will be shipped. The average delivery time is 10-15 business days. In some cases, delivery may take longer due to unforeseen circumstances, such as extreme weather conditions or delays with carriers. We appreciate your patience and understanding.

Free Shipping

All orders are delivered free of charge to your home. No minimum order value is required.

Track Your Order Want to check the status of your order? You can track your order via our Track & Trace page. Track & Trace information is available 2-3 days after your order is placed. Click here to track your order!

How to place an order:

The ordering process is simple:

  1. Go to the product page and add the desired product to your shopping cart.

  2. Check the correct variants and click "Proceed to checkout".

  3. Enter your address details correctly and click "Continue to shipping".

  4. Review your address details again and click "Continue to payment".

  5. Choose a secure payment method:

    • Klarna (pay later)

    • Credit card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • Direct payment

  6. Click "Complete Order" and follow the instructions to finalize your payment.

Change of Address

We understand that sometimes you might notice a small detail that needs updating after placing your order. That’s why we allow address changes within 1 hour of placing your order. Our team processes orders quickly, so acting fast ensures we can make the update before your parcel begins its journey.

If your order has already been fulfilled and is on its way, we won’t be able to update the address. In this case, the courier will attempt delivery or hold the package at their pickup location. If the package is not collected within 7 days (or the courier’s standard holding period), it will be disposed of by the courier.

We’re unable to resend or issue a full refund for orders disposed of due to an incorrect address provided at checkout. If you’d like us to send the order again, we can do so with a reshipment fee of 15% of your order’s total amount.

Customs Duties & Import Taxes

Please note that Celina The Label is not responsible for any customs duties, taxes, or additional import fees that may be charged by your country's customs authorities upon the arrival of your order. These charges are not included in your order total and must be paid separately by the recipient. The specific amount and process vary by country and are entirely beyond our control.

If your country imposes import fees, the courier or customs office will typically contact you once your parcel arrives. You will then be asked to settle the charges before the order can be delivered.

We highly recommend reviewing your country’s import rules before placing your order to avoid surprises. Should you refuse to pay import duties or fail to retrieve the parcel, we are not liable for any resulting loss or refund.

Still Need Help?

We’re always here to help! Just drop us a message at our Contact Form, and we’ll assist you with returns, sizing advice, or anything else you might need.